Refund Policy

OVERVIEW

Defective or Damaged Products
If you receive a defective or damaged product, please contact us within 7 days of receipt with images of the issue. We will be happy to send you a replacement order or issue a full refund.

Items Lost in Transit
By placing an order with us, you agree to our shipping times. While most orders are delivered within the posted time frames, external factors such as customs inspections can occasionally cause delays. If your order exceeds the expected delivery time by 10 business days, please contact us. We will gladly send out a replacement order or issue a full refund.

Returns
We do not accept returns for refunds. Our policy only covers defective or damaged products and items lost in transit. This policy helps us maintain free worldwide shipping on all orders while ensuring your satisfaction.

Lost or Stolen Packages
divasemporium.net is not responsible for lost or stolen packages that are confirmed as delivered to the address provided. Upon inquiry, we will confirm the delivery address, date of delivery, tracking information, and shipping carrier details so you can investigate further.